What is document management?

Posted on 4th May 2022

Document management defined
Document management is a system or process used to capture, track and store electronic documents such as PDFs, word processing files and digital images of paper-based content.

Document management can save you time and money. It provides document security, access control, centralized storage, audit trails and streamlined search and retrieval.

IBM case management
Automate more
See how automation improves a claims reimbursement process. In this example, we’ll use an RPA bot with APIs for document capture and business rules to complete the process faster – and with fewer errors.

Essentials
Less paper, more functionality
Document management has grown from digitized paper to include security, auditing and more.

More storage capacity
The storage capacity of a server is greater than a physical filing cabinet or warehouse.  

Common attributes
Systems vary in scope but share attributes such as indexing, version control and more.  

Better customer service
Reduce costs and improve relationships
See how Turkcell Global Bilgi has put document capture to work. By using a solution that can read handwriting and forms and numbers, they’ve reduced operational costs and increased customer satisfaction.

Document management is important
Paper storage may require significant physical space. A document management platform can integrate disparate documents for greater control, access and process efficiency. It offers advantages in terms of information retrieval, security, governance and lower cost of operations. What’s more, proper records management is becoming a legal imperative.

Solving common document management challenges
Templates for new document types
AI-enabled capture services remove the need for templates.

Additional funds to deploy servers
Cloud-based processing reduces deployment and management costs.

Sensitive data management
Tools can flag protected data to be redacted or redirected.

Lack of analytics
Many solutions offer valuable data extraction strategies.  

Source: IBM